Terms & Conditions — jlq Casino

For the purposes of these Terms and Conditions, the following definitions shall apply:

To be eligible to register and maintain a real-money account on jlq, you must:

1. Be at least 21 years of age at the time of registration and throughout the duration of account use;
2. Be a natural person (corporations, partnerships, and other legal entities may not register Player accounts);
3. Not be a resident of any jurisdiction in which online gambling is prohibited by applicable law;
4. Not be an employee, director, officer, agent, or immediate family member of any employee or contractor of the Operator or any of its affiliated companies;
5. Not be self-excluded from jlq or from any other PAGCOR-regulated gambling platform under an active exclusion order;
6. Have the legal capacity to enter into binding contracts under Philippine law;
7. Be acting on your own behalf and not as an agent or nominee of any third party.

The Operator reserves the right to request documentary proof of eligibility at any time. Failure to provide requested documentation within a reasonable period specified by the Operator may result in account suspension. Providing false, misleading, or fraudulent information in connection with eligibility will result in immediate account termination and forfeiture of any balance held at the time of termination.

To access real-money gaming features on jlq, you must complete the registration process in full. During registration, you are required to provide accurate, current, and complete information, including:

• Full legal name as it appears on your government-issued Philippine identification;
• Date of birth;
• Valid Philippine mobile number (Smart, Globe, or DITO) capable of receiving SMS;
• Valid email address;
• Any additional information requested as part of the KYC verification process.

Each player is permitted to hold one active account only. Opening multiple accounts — whether using the same or different personal details — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts. Any balances or winnings accumulated across multiple accounts may be forfeited.

You agree to notify jlq promptly of any changes to the information you provided during registration, in particular changes to your registered Philippine mobile number or email address. Updates to registered contact information must be verified before taking effect.

The Operator reserves the right to decline any registration application without providing a reason. Registration does not guarantee ongoing access to the platform; continued access is conditional on compliance with these Terms.

You are solely responsible for maintaining the confidentiality of your jlq login credentials — your registered mobile number or email address and password, and any OTP codes received via SMS. You must not share your login credentials with any other person.

jlq will never ask for your password via live chat, email, or SMS. Any communication purporting to be from jlq and requesting your password or OTP code should be treated as fraudulent and reported to jlq support immediately.

You are responsible for all activity that occurs on your jlq account, whether or not authorised by you. In the event that you become aware of any unauthorised access to your account, you must notify jlq immediately via live chat support so that appropriate security measures can be applied.

The Operator shall not be liable for losses arising from unauthorised account access where the Player has failed to take reasonable security precautions or has shared login credentials with a third party.

jlq accepts deposits via the following payment methods, all processed in Philippine Peso (PHP):

• GCash and Maya (instant processing, minimum deposit PHP 100);
• BPI, BDO, Metrobank, and UnionBank bank transfers (minimum deposit PHP 500, processing time 5–30 minutes);
• 7-Eleven CLiQQ (cash-based, minimum deposit varies by outlet);
• Coins.ph;
• USDT via TRC20 network (cryptocurrency, minimum deposit equivalent to USD 10, processing time approximately 5 minutes).

All deposits must originate from a payment method registered in your own name. Third-party deposits — where the source of funds belongs to a different individual — are prohibited. jlq reserves the right to request proof of ownership of any payment method used.

Deposits are credited to your jlq wallet upon confirmed receipt of funds. jlq does not charge fees on standard deposits; however, your payment provider (e.g., your bank or GCash) may apply their own transaction charges, which are not the responsibility of the Operator.

By depositing funds into your jlq account, you confirm that the funds are from a legitimate source and are not proceeds of any illegal activity.

Players may request withdrawal of available funds from their jlq wallet at any time, subject to the following conditions:

1. Your account must have completed KYC verification before any withdrawal above the standard threshold is processed. jlq strongly recommends completing KYC at registration to avoid withdrawal delays.
2. Withdrawal requests will be processed to the same payment method used for the most recent deposit, where technically feasible. Withdrawals to third-party accounts are not permitted.
3. Minimum withdrawal amounts apply per payment method and are displayed in the jlq Cashier section at the time of the withdrawal request.
4. Indicative processing times: GCash and Maya withdrawals — 15 to 60 minutes for verified accounts; bank transfers (BPI, BDO, Metrobank) — 1 to 3 hours during banking hours; USDT TRC20 — approximately 15 minutes.
5. The Operator reserves the right to delay processing of withdrawal requests pending the completion of security checks, KYC verification, or responsible gaming review. Players will be notified of any material delays.

Withdrawals may be declined or reversed if the Operator has reasonable grounds to suspect fraudulent activity, breach of these Terms, or that funds represent undeclared winnings from activities in violation of jlq's terms of use.

jlq may from time to time offer bonuses, promotions, free spins, cashback offers, or other incentives to eligible players. The following general conditions apply to all bonus and promotional offers:

• All bonuses are subject to individual promotion-specific terms and conditions, which will be published at the time the promotion is offered. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms will prevail in respect of that promotion.
• Bonuses are credited to a designated bonus wallet and are subject to wagering requirements before they can be converted to withdrawable funds. Wagering requirements will be specified in the relevant promotion terms.
• jlq reserves the right to amend, suspend, or withdraw any bonus offer at any time without prior notice.
• Bonuses may not be combined unless explicitly stated in the promotion terms. Players may only avail themselves of each promotional offer once unless otherwise specified.
• Abuse of bonus offers — including but not limited to bonus hunting, arbitrage, and use of multiple accounts to claim the same offer — is a prohibited activity and may result in account suspension and forfeiture of bonus funds.

All games available on jlq Casino are operated in accordance with the individual game rules published within each game interface. The following general gaming conditions apply across the platform:

• All games on jlq use certified random number generators (RNGs) or live dealer formats subject to PAGCOR technical standards. Return-to-player (RTP) percentages are disclosed in individual game information panels.
• Game outcomes are final once a round or hand is completed. jlq does not accept wagers placed after the official betting close of any game round.
• In the event of a system malfunction, technical fault, or communication error during a game round, the Operator reserves the right to void the affected round and return the wager to the Player's wallet. This applies to live casino, slots, sports betting, bingo, Hi-Lo, and racing games.
• The Operator reserves the right to impose maximum bet limits per round, per session, or per player, which may be applied without prior notice in individual cases where risk management requires it.
• Sports betting outcomes, racing results, and event settlements are based on official results from the relevant governing body or verified data provider. jlq will not be held responsible for results arising from official rulings, disqualifications, or late result changes by governing bodies.

Players must not engage in any of the following:

1. Fraud and Misrepresentation: Providing false identity information, using stolen payment methods, submitting fraudulent documentation, or impersonating another person;
2. Money Laundering: Using jlq Casino to conceal, convert, or transfer funds derived from illegal activity. jlq complies with all applicable anti-money laundering (AML) regulations and will report suspicious activity to relevant Philippine authorities;
3. Multiple Accounts: Registering or operating more than one jlq account, whether using the same or different personal details;
4. Collusion: Coordinating with other players to gain an unfair advantage in any game, including but not limited to live poker, sports betting syndicates, and coordinated bingo play;
5. Software Exploitation: Using bots, automated software, scripts, or any other tools to play games or exploit technical vulnerabilities on the jlq platform;
6. Bonus Abuse: Systematically exploiting promotional offers in a manner not consistent with genuine recreational play, including bonus hunting and coordinated multi-account abuse;
7. Prohibited Jurisdictions: Accessing or using jlq from a jurisdiction in which online gambling is prohibited, regardless of whether the Player is a Philippine national;
8. Minors: Allowing or assisting any person under the age of 21 to register for or use a jlq account, or knowingly permitting an underage individual to gamble on the platform.

jlq Casino is committed to promoting responsible gaming and minimising the potential harms associated with gambling. By accepting these Terms, you acknowledge that gambling involves real financial risk and is intended as entertainment, not as a source of income.

jlq provides the following responsible gaming tools, accessible in your Account Settings at any time:

• Deposit Limits: Daily, weekly, or monthly caps on the total amount you may load into your jlq wallet. Once set, limits cannot be increased immediately — a cooling-off period applies to prevent impulsive increases during sessions;
• Session Time Reminders: Alerts that notify you after a configured duration of continuous gameplay;
• Cooling-Off Periods: Temporary suspension of your account for a defined period (24 hours to 90 days), during which gaming access is disabled but your account and balance are preserved;
• Self-Exclusion: Permanent closure of your jlq account for a minimum specified period, during which you will be unable to re-register. This tool is designed to function as a firm commitment and not a casual opt-out.

If you believe that your gambling is causing you harm, jlq strongly encourages you to use the self-exclusion tool or to seek support from a professional counselor. PAGCOR operates responsible gaming resources for players in the Philippines.

All content on the jlq Casino platform — including but not limited to the jlq brand name, logo, visual design, software, game interfaces, text, images, audio, and video — is the exclusive property of the Operator or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade dress rights.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jlq platform solely for personal entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Reproduce, copy, distribute, or commercially exploit any jlq content;
• Reverse-engineer, decompile, or disassemble any jlq software;
• Use jlq's brand assets or trademarks without the Operator's prior written consent;
• Create derivative works based on jlq's platform content.

Any unauthorised use of jlq's intellectual property may result in account termination and may expose the infringing party to legal liability.

To the maximum extent permitted by applicable Philippine law, the Operator's liability to any Player arising out of or in connection with their use of the jlq platform shall be limited as follows:

1. jlq shall not be liable for any gambling losses incurred by a Player in the course of using the platform. All wagers are made voluntarily, and the Player accepts the financial risk of all gaming activity;
2. jlq shall not be liable for indirect, incidental, consequential, or punitive losses arising from platform downtime, game malfunctions, network interruptions, or force majeure events beyond the Operator's reasonable control;
3. In cases of verifiable technical malfunction affecting game outcomes, jlq's liability is limited to returning the affected wager to the Player's wallet. jlq shall not be liable for hypothetical winnings that may have been realised absent the malfunction;
4. jlq does not warrant that the platform will be continuously available, error-free, or free from viruses or other harmful components. Players access the platform at their own risk and are advised to maintain appropriate device security;
5. Nothing in these Terms shall limit the Operator's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, to the extent such limitation would be unlawful under Philippine law.

The Operator reserves the right to suspend or terminate any Player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms or any other policy published on jlq;
• Provision of false, misleading, or fraudulent information during registration or KYC;
• Reasonable suspicion of money laundering, fraud, or other illegal activity;
• Failure to complete KYC verification within the time specified by the Operator;
• Discovery that the account holder is under 21 years of age;
• Account inactivity for a continuous period in excess of 12 months (dormant account policy — the Player will be notified before any dormant account closure);
• Request from a regulatory or law enforcement authority;
• At the Player's own request (voluntary self-exclusion or account closure).

Where an account is suspended or terminated due to breach of these Terms, jlq reserves the right to forfeit any balance held in the account. Where termination is not related to Player misconduct, any verified balance in the wallet at the time of closure will be returned to the Player via their registered payment method, subject to completion of applicable verification procedures.

jlq Casino is committed to resolving player complaints fairly and promptly. The following procedure applies to all complaints arising from use of the jlq platform:

1. First Contact: Players are encouraged to contact jlq's 24/7 live chat support as the first step for any complaint, query, or dispute. The support team will attempt to resolve the matter at first contact where possible.
2. Formal Complaint: If your complaint is not resolved to your satisfaction via live chat, you may submit a formal written complaint to the jlq support email address. Please include your registered account details, a clear description of the issue, and any supporting evidence. Formal complaints will be acknowledged within 48 hours and responded to substantively within 7 business days.
3. Escalation: If you remain unsatisfied with jlq's resolution of your formal complaint, you may escalate the matter to PAGCOR as the responsible regulatory authority. jlq will cooperate fully with any PAGCOR-mediated investigation or dispute resolution process.

Game outcome disputes must be raised within 30 days of the relevant game result. jlq retains game logs and transaction records for a minimum period sufficient to support complaint investigation.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

The parties irrevocably submit to the exclusive jurisdiction of the courts of the Philippines in respect of any dispute or claim arising from these Terms, save where PAGCOR's dispute resolution procedures apply as the primary mechanism for regulatory matters.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of the Terms, which shall continue in full force and effect.

jlq reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, jlq will notify registered players through one or more of the following channels:

• A notice displayed on the jlq Casino platform upon next login;
• A message sent to your registered Philippine mobile number via SMS;
• A notification to your registered email address.

The most current version of these Terms will always be accessible at jlq.bio/terms-conditions. The effective date shown at the top of this document reflects the date of the most recent revision.

Your continued use of the jlq platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not agree to an amendment, you must cease using the platform and may request account closure in accordance with Section 13 of these Terms.